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We Are the New Design Thinkers!
“How many of you consider yourselves as design thinkers?” asked our guest lecturer Gijs van Wulfen (Innovation Consultant and founder of FORTH Innovation method) when our SID 2014 group started the...
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Service Design Co-Creation: From Library to Learning Center
At Service Design Breakfasts (SDB) some of the best Service Design talents in Finland share their experiences and best practices. Therefore, I was very excited to see what they are all about as I took...
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Seamless Service Productisation
What is productisation of services? How to make services seem vivid? What is service innovation? These were some of the questions to be answered in a half day seminar I took part in at Aalto...
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Making of Pivo, the Mobile Wallet
The Service Design Achievement presentations continued at Nordkapp’s office as Sami Niemelä, Creative Director, from Nordkapp and Jussi Juntunen, Service Designer, from OP-Pohjola presented the story...
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Travellab: A Creative Concept for Developing Services at Helsinki Airport
Helsinki Airport (picture from Finavia). What could make airport service experience more pleasurable for transfer passengers? Well, you could get some ideas as Kirsikka Vaajakallio and Jaakko...
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Creating a Service Design Concept for FORGE Service Lab
(c) FORGE Service Lab A couple of months ago our SID 2014 group started the courses New Service Development and Innovative Business Models, as well as Deep Customer Insights Through Ethnographic...
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#Snapshots and Service Design
Browsing through a mountain of photos. “I’m walking over a pile of 900 000 photos representing an amount of photos loaded daily to Flickr, image hosting website. It feels weird to step on photos, on...
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